Returns & Refund Policy
Effective June 2026Each TAMR HENNA piece is handcrafted with care. We want you to love what you receive. If something is not right, we will do everything we can to make it right.
Return Window
We accept returns within [X] days — confirm with Mariam, 14 days recommended of the date your order is delivered. To be eligible, your item must be unused, unworn, and in its original condition and packaging.
How to Request a Return
To begin a return, please contact us within the return window via:
- Our Contact page
- WhatsApp — confirm number to include here
Please include your order number and the reason for your return. We will respond within [X] business days — confirm response time with return instructions.
Return Shipping
Confirm: does TAMR HENNA cover return shipping costs, or does the customer pay? Update this section before publishing.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed to your original payment method within [X] business days — confirm timeline of receiving the return. Original shipping costs are non-refundable.
Non-Returnable Items
- Items that have been worn, damaged, or altered after delivery
- Items returned without their original packaging
- Custom or personalised orders
- Items returned after the return window has closed
Damaged or Incorrect Items
If your item arrives damaged, defective, or if you received the wrong piece, please contact us immediately with your order number and photographs of the issue. We will resolve this at no cost to you — through replacement, exchange, or full refund, depending on the situation.
Exchanges
Confirm whether exchanges are offered and how the process works. Update before publishing.
Questions
We are here to help. Contact us and we will respond within [X] business days — confirm response time.